SDI Service Desk Standard Workshop

The SDI Service Desk Certification (SDC) programme enables you to measure and improve your service desk's maturity against a globally recognised standard. This free event where we'll give you an overview of the SDC programme and how it can help you start your own improvement journey.

You'll learn more about the background and stages of the programme and hear case studies from service desks that have been through the process. Including Marval customer UAL.

David Broad (Service Desk Manager) and Jon Lucus (Head of IT Customer Service) who both work at the University of the Arts London, have recently recieved their certification from the SDI and will be discussing their journey to SDC.